After-sales terms

Ⅰ. Scope of after-sales service
The working area shall not be smaller than the range specified by the technician (you can contact the sales manager)
① In addition to consumable products, the whole machine has a one-year limited warranty, and the circuit board has a one-year warranty.
② Orient Longke to provide customers with timely and convenient service support as possible, the service content mainly includes: pre-sales technical consultation, on-site installation, operation technical training, application program training and troubleshooting support, etc., you can also get service support through our authorised dealers in your location.
③Orient Longke provides equipment installation guide for each user, please refer to the installation guide to prepare the site. The general requirements are as follows:
1. Working area shall not be less than 7.5m x 5m (length x width)
2. The ambient temperature is 20 ~ 30 ℃, the air humidity is 30 ﹪ ~ 70 ﹪ RH
3. Clean air, no excessive dust and other pollutants
4. The power input power is not less than 35A/220V, the recommended power cord diameter is not less than 4 square millimeters, grounding voltage is less than 3V.
5. If the equipment is directly sold by Orient Longke, experienced engineers will be sent to assist installation and debugging on site when the equipment arrives; if the equipment is purchased through the dealer of Orient Longke, experienced engineers will be sent by the authorized dealer of Orient Longke to assist installation and debugging on site when the equipment arrives. Unless otherwise agreed in the contract.
6. Orient Longke will provide 7 days of free on-site training. The training place can be chosen in Orient Longke company, or at the installation site specified by the user, which can be agreed in advance by the customer in the contract.
7. Compared with many imported brands of UV printers, Orient Longke UV printers are characterized by simple operation and easy maintenance. The operator only needs to use a non-woven cloth to gently wipe the printhead at the beginning of each day's printing work, or after 4 hours of continuous printing work, to prevent the ink from being deposited on the printhead. It only takes a few minutes to complete.

Ⅱ. Technical service training
① Installation and commissioning
(1) All equipment products of our company in this quotation document are new original brands.
(2) Our company is responsible for the purchase of equipment after the initial acceptance, sent by the logistics to the user's location to provide the installation and debugging of the purchased equipment.
(3) After the installation and commissioning of the purchased equipment, our company's technical staff will be in the user side of the training.
② Installation and training
(1) Our company will be responsible for organizing professional and technical personnel to install and debug the purchased products according to the actual requirements of users to ensure the smooth progress of installation and training.
(2) Our company will strictly abide by the rules and regulations of the user's system, take care of the user's equipment,and protect the user's business secrets and technical secrets.

Ⅲ.Acceptance criteria
1. Acceptance methods: All equipment according to the manufacturer's product acceptance criteria and the relevant terms in the contract for quantity and quality acceptance.
2. Preliminary acceptance
After the equipment is sent to the user's installation site, the buyer will check and verify the quantity, basic quality and outer packaging of the goods, i.e. initial acceptance.
3. After the initial acceptance, our company's technical personnel to the door according to user requirements for installation and commissioning, the results should meet the requirements of use, and during this period, if there is any problem with the quality of the equipment, we will replace it unconditionally until it is accepted for normal use.

Ⅳ.Quality assurance and after-sales service commitment
1. The quality of the equipment according to the manufacturer's standard one-year warranty, warranty period is not due to improper operation caused by the need to replace spare parts and equipment from my company is responsible for warranty, replacement. Our company provides the equipment are in accordance with the contract commitment of the warranty scope and time for warranty.
2. After the end of the warranty, our company will continue to provide after-sales service, responsible for the provision of equipment for regular maintenance and repair. Unlimited years, lifelong service.
3. In accordance with the manufacturer's after-sales service policy service implementation, our company's technical personnel on-site service.
4. Hotline Consultation Service:
When you encounter problems in the process of using the equipment, you are welcome to call the technical service hotline 0086-755-29972981, there are technical engineers to provide you with professional services.
5. Service process:
Quick response:
(1) The customer specialists answer the phone, quickly determines the type of equipment fault by consulting the fault situation, and informs the company's engineering and technical personnel of the fault.
(2) The company's engineering and technical personnel determine the cause of the failure, and solve the problems that users can solve through telephone and video; If the user can not solve the problem, the company's engineering and technical personnel will carry relevant accessories, software and tools, and quickly arrive at the destination within the specified time to troubleshoot the problem.
Fill in the service report:
(1) Technical engineers to solve the problem, fill in the service report.
(2) After the service report is confirmed by the relevant person in charge of the user, the on-site service work will be finished.
6. Tracking service after troubleshooting
Regularly visit the customer,consult the operation of the equipment after troubleshooting, and make records.

V. Remarks
In order to protect your legitimate rights and interests, avoid unnecessary losses. For the following reasons caused by product failure or damage will not enjoy free warranty, you can choose paid service.
1. The equipment is out of warranty.
2. The equipment is damaged due to improper operations.
3. The equipment has been repaired by unauthorized personnel.
4. Failure to use the consumables specified by the manufacturer.
5. Your equipment uses non-standard or unpublished software or its illegal accessories that have not been certified by our company, and other damages caused by force majeure such as natural disasters. In order to ensure your rights and interests, our company will provide better after-sales service, you are welcome to supervise our work and provide valuable advice. We sincerely hope that our service will make you more satisfied.